FAQs & SHIPPING
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email or Facebook messenger.
To get your tracking information, simply contact our support team through Facebook Messenger or email us at firstname.lastname@example.org and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Please allow up to 1 week for your order to processed, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 2-4 weeks. For International orders, please allow up to 4-6 weeks.
Q: Why does shipping take so long?
A: Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Underground Value provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through Facebook Messenger and email. Click below to open up a chat with us on Facebook Messenger, or send us an email at email@example.com with any questions or concern that you have.
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us here and we will get back to you as soon as possible.