100% GUARANTEED RETURNS

At Underground Value customer satisfaction is our #1 priority! We want YOU to be HAPPY with your purchase

Our return policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging. 

Several types of goods are exempt from being returned.  Perishable goods such as food, flowers, newspapers or magazines cannot be returned.  We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable):

Books with obvious signs of use. CD, DVD, VHS Tape, software, video game, cassette tape, or vinyl records that have been opened.  Any item not in its original condition is damaged or missing parts for reasons not due to our error.  Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank statement again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank.  There is often some processing time before a refund is posted.  If you’ve take all of these steps and still have not received your refund yet, please contact us at support@undergroundvalue.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.  Once the returned item is received, a gift certificate will be emailed to you.  If the item wasn’t marked as a gift when purchased, or the cardholder had the order shipped to themselves to give to you later, we will send a refund to the cardholder and notify them of your return. 

Shipping

To return your product you, you should mail your product to:

We will provide you an address to ship back to one of our fulfillment centers depending on your purchase. 

You will be responsible for paying the shipping costs to return your item/s.  Shipping costs are non-refundable.  If you receive a refund, the cost of shipping will be deducted from your refund. 

Depending on your location, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.